RENTAL FAQS
Delivery Fees for our Curated Boxes
We deliver to all major cities in South Africa! We will arrange everything and keep in touch with you on timing. The fees below cover all courier charges for delivery and collection.
Cape Town, self-collect at our office = FREE
City of Cape Town = R150 for the first box, R125 per box thereafter
Western Cape = R280 for the first box, R300 per box thereafter
All other major centres nationwide = R390 for the first box, R300 per box thereafter
Your order will arrive neatly and carefully packaged in our Host the Event boxes and will contain a list of products in your order, along with a re-packing guide to help prepare for your return collection.
Let's get to the FAQS
Booking Process
We use Peach Payments to handle all transactions. Once you book online, your payment reserves your order, pending payment of the Refundable Deposit. We ask for a Refundable Deposit to finalise your order (pretty standard for hires!). We will issue a link for this payment 7 days prior to your event date.
If you need to make a booking sooner than our calendar allows, please do call or email us to check availability and delivery timings.
As we need to allow time for delivery, boxes can be booked through the online booking system no sooner than 6 days in advance. If you need to make an urgent booking, please get in touch with us directly so we can check availability and delivery costs.
Once an order is placed, it is subject to our Terms & Conditions. However, if you need to change quantities or your design and time allows, please email info@hosttheevent.co.za with your booking reference and we will endeavour to assist where possible.
A Refundable Deposit is needed to secure your booking and to protect against any damage, breakage or non-return of our hire items. All bookings require a deposit payment of R1,000 per box. We ask all our customers to familarise themselves with our Terms and Conditions, in the event of any damage or breakage.
Delivery & Collection
We aim for all boxes to arrive at least 24-48 hours before your event, depending on your location. Your booking specifies your event date, and we work with our delivery partner to ensure your box is delivered in time.
We will arrange the courier collection from your nominated address for the next working day after your event, as specified on your booking form. We’ll keep in touch with you all the way so you know when to expect the courier. Please ensure there is a human at home to hand the box over to the courier!
Our boxes have been designed and tested to prevent this scenario, but in the unfortunate event an item is broken during transit, please notify us immediately by phone or WhatsApp and we will courier a replacement item to you within 24 hours (or same day for Cape Town if possible). Please send a photo of the broken item for our reference.
If you do, please let us know as soon as possible by email or WhatsApp, and include a picture of the broken item! Broken items generally incur a fee of 150% of the retail costs, but we will discuss this with you based on our assessment of that item. If we only discover the damage or breakage when the box is returned to us, we will contact you to discuss the process and fees prior to your deposit refund.
Any damage or breakage fees are deducted from your deposit, as per our Terms and Conditions. If the cost of damage or loss is greater than your deposit, then we will issue an invoice to cover the additional costs.
When packing the sets for return, please ensure all pieces of debris are removed from the plates, and any liquid or juices are drained away. Our sets require care when cleaning, so please do not attempt to wash up on our behalf.
Place the sets back into the original packaging that we delivered in, following the instructions in our repackaging guide (included in your box). Our boxes have been made specifically for the purpose of transportation and must be used to ensure safe transit. Failure to return the box and the original contents in safe order will result in a loss of your deposit.
Please ensure that all products are securely packaged ahead of time ready for collection!
Deposit & Cancellations
For cancellations, please notify us as soon as possible on info@hostthevent.co.za or call 076 905 8461 stating your booking reference number. Cancellation are subject to the following fees and policies:
- 30 days or more in advance of the event date – a full refund will be issued.
- 14 days to 29 days in advance of the event date – you will receive a full credit to your Host the Event account for the Rental Fee paid for a future rental.
- 14 days or less– we are unable to accept notifications of cancellation during this period. A 100% cancellation fee will apply.
If the date of your event changes or you need to postpone, please let us know as soon as possible and we will do our best to accommodate your new date. Date changes may be subject to a cancellation fee as per the policy above, depending on the new event date you require and availability.
We will refund your deposit on the day we receive the sets back at Host the Event, once we have checked each item. If there are any issues, we will contact you directly to discuss. Refunds will be issued through our payment system directly to your card.
All hired items must be returned to us on the scheduled collection date.
If you would like to hire your tablescape for an extended period of time, please contact us directly before you order to discuss your requirements.
Unfortunately, our tablescapes are purely for hire and not for sale at this time. Do remember that any unreturned items will be deducted from your deposit at 150% of their retail cost – so please do make sure you return everything!
If there is an item you absolutely love, please do feel free to email us at info@hosttheevent.co.za and we’ll do our best to help. We advise all clients to familarise themselves with our Terms and Conditions for non-returned items.
'Curate Your Own' FAQS
All curated items available are shown on our Curate Your Own page. Once you’ve submitted your Request List, we’ll confirm availability for your event date within 24 hours. With everyone happy, we’ll then send a link to pay by credit card or EFT.
A refundable breakage deposit of 100% of the rental value will be charge at the time of booking.
We charge a cleaning fee, depending on the size of the booking. The minimum charge is R150.
At this time, the Curate Your Own selection is only available in Cape Town. All orders are to be collected and returned by the client, unless requested. A delivery fee will be charged by us.
All items are to be returned to us on the next working day after your event.
Any changes are subject to availability and any charges will be adjusted as such. Our cancellation policy follows our standard Rental T&C’s as follows:
- 30 days or more in advance of the event date – a full refund will be issued.
- 14 days to 29 days in advance of the event date – you will receive a full credit to your Host the Event account for the Rental Fee paid for a future rental.
- 14 days or less– we are unable to accept notifications of cancellation during this period. A 100% cancellation fee will apply.
Read our full Terms & Conditions here.
If you have any further questions or concerns, feel free to reach out to us at info@hosttheevent.co.za.
No products in the basket.